Many of our clients derive most value from our skills on the telephone. Either handling inbound response or generating outbound activity, we make it our business to understand our client’s business in sufficient detail that we can represent them as they would wish to themselves.

We provide multi-lingual telephone services from our centres in UK and Dublin. Our full time staff offer seven native languages between them - English, Irish, Swedish, French, German, Spanish and Italian. We also access additional languages as required from our network of freelance skilled language staff.

However, client knowledge, language skills and professionalism must be reinforced with the systems and operational processes to ensure that the end result is not only created, but acted upon and its potential fully realised. For many of our clients, this is met through our Lead Manager service which quickly becomes a virtual extension of their own sales and marketing activity.

Our range of telemarketing services include:

Inbound

• Enquiry handling and datacapture
• Response management
• Fulfilment
• 1st line support
• Escalation management
• Campaign support

Outbound

• Lead generation
• Data cleaning & validation
• Data enhancement and profiling
• List build/DMU/DMC indentification
• Campaign support (teleboost, confirmation, member get member)
• Research and surveys

TeleMail2

TeleMail2 is our new synchronised Telemarketing and Email marketing tool. It’s a telephone call…that people can ‘see.’

Quite simply TeleMail2 lets you send a personalised 1to1 HTML email, plain text email or video email during a phone conversation AND lets you monitor the recipient’s response whilst on the phone

We’re using TeleMail2 to:

•Boost attendee numbers at events
•Generate leads and book sales appointments
•Clean data records to improve targeting
•Add demographics / email addresses to data lists
•Collect opt-in preferences to ensure legislative compliance post-October 2003

And we’ve found that TeleMail2 provides:

•Increased contact with your target audience… which means there’s
  more opportunity to generate sales leads / build relationships
•Increased brand / proposition recall… because recipients are “forced”
  to interact with the caller/ email
•Cleaner/more complete data as a result of a campaign… because
  recipients are asked to interact with the email by updating privacy
  preferences and contact details.
•Fast results…because you condense a multi-stage (integrated) campaign into one   step. (I.e. no longer do you have to wait for a mail-piece to ‘land’
  before following up).
•A happier telemarketer! Who can overcome the objection … I don’t
  remember seeing any information you sent.
•A more relaxed prospect… the more ‘senses’ a prospect can use…the more in
  ‘control’ they feel. (i.e. it’s tactile, it’s audible, it’s visual).